Cancellation & Return Policy
At BJB RETAIL, we strive to ensure your complete satisfaction with our Home Improvements and Tools products as an Amazon wholeseller. Our Cancellation & Return Policy is designed to facilitate a hassle-free experience in case you need to cancel an order or return a product. Please review the following guidelines:
Cancellation Period: You may cancel your order within 24 hours of placing it. To initiate the cancellation process, please contact our customer support team at [customer support email/phone number]. Orders that have already been shipped cannot be canceled.
Cancellation Procedure: To cancel your order, provide your order number and relevant details to our customer support team. They will guide you through the cancellation process and address any concerns you may have.
Eligibility for Returns: We accept returns for products that are damaged, defective, or not as described. Please inspect the items upon delivery and notify us immediately of any issues. Additionally, products eligible for return should be unused and in their original packaging.
Return Period: You can initiate a return within [number] days from the date of delivery. Beyond this period, we may not be able to process your return request.
Return Procedure: To request a return, please follow these steps:
a. Contact our customer support team at [customer support email/phone number] and provide your order number, the reason for the return, and any supporting documentation such as images of the damaged product.
b. Our customer support team will review your request and guide you through the return process. They may ask for additional details or evidence to facilitate the return.
Return Shipping: For eligible returns, we will provide you with a return shipping label or arrange for a pickup. Please ensure that the product is securely packaged to avoid any damage during transit.
Return Inspection and Refund: Once we receive the returned product, our team will inspect it to verify its condition. If the return is approved, we will process the refund to the original payment method used for the purchase. Please note that the refund process may take [number] business days to complete.
The following items are not eligible for return:
Items that have been used or damaged
Items that are not in their original packaging
Items that were purchased with a promotional discount
Shipping Costs: Please note that shipping costs incurred for the original order or return will not be refunded unless the return is due to an error on our part.
If you return an item outside of the 30-day return window, we may charge a restocking fee. The restocking fee will be equal to 15% of the purchase price.